BAHMIA
08-19-08, - 01:34 PM
Everyone is leaving . . . :(
http://www.thenassauguardian.com/bixex/304619667621544.php
Scotia Bank packs up local credit card center
By INDERIA SAUNDERS, Guardian Business Desk, Inderia@nasguard.com
Scotiabank can be added to the list of businesses now moving at least part of their operations in The Bahamas to somewhere else, given its move to create a Caribbean credit call center in Barbados and end its need for a similar operation here.
In a statement provided Guardian Business yesterday, the company billed the transfer as part of its strategy to create excellence in the Caribbean. It was also quick to point out that the near-dozen employees now employed at the local center will remain with the Bahamian operation.
"Employees affected by the change will be redeployed and engaged in new branch operations and other areas of the Scotia Bahamas network," said the company statement, the end result of a week-long Guardian Business query. "No Scotiabank employee in The Bahamas will lose their employment as a result of the creation of the Caribbean Credit Card Centre.
"The Caribbean Credit Card Centre will provide centralized processing services to meet the needs of Scotiabank's Caribbean credit card customers."
The consolidation move is likely a cost-cutting effort, although Scotiabank declined to offer an explanation for shifting the center in arguably its most profitable market in favor of Barbados.
The Canadian bank also failed to provide dates for the relocation. Still, Guardian Business understands the company is effecting that transfer of operations and ahead of an expected boon in that segment of the local banking business.
The end result of the move, said one financial services player Monday, will be to further shrink the country's second largest sector, eroding another area of banking expertise.
Guardian Business understands that RBC remains the primary local commercial bank operating a call center here, even despite its own move to relocate head office authority for the region from Nassau to Port of Spain, Trinidad, as part of its acquisition of rival RBTT.
Outside, financial services, rum distiller Bacardi has also been lured away by the Caribbean, set to move its New Providence factory operation to Puerto Rico.
Although Scotia's decision may ultimately reduce this country's banking expertise, it will likely be followed by the relocation of other niche functions at it's and other banks, say local analysts, pointing to the competitive forces facing this jurisdiction.
Bahamian credit cardholders also lament customer service representatives with an in-depth working knowledge of the local retail market. It's a complaint now springing up among Americans concerned about the outsourcing of customer service work by U.S. firms to India. While that is driven by relatively low wages, it is unclear if Barbados offers Scotia that kind of particular advantage.
Still, the bank asserts that it remains committed to its operations in The Bahamas and its workers.
"Being a global employer of choice means being [in] a place where talented people want to work and where all employees have the opportunity to thrive in their careers," said the company statement.
http://www.thenassauguardian.com/bixex/304619667621544.php
Scotia Bank packs up local credit card center
By INDERIA SAUNDERS, Guardian Business Desk, Inderia@nasguard.com
Scotiabank can be added to the list of businesses now moving at least part of their operations in The Bahamas to somewhere else, given its move to create a Caribbean credit call center in Barbados and end its need for a similar operation here.
In a statement provided Guardian Business yesterday, the company billed the transfer as part of its strategy to create excellence in the Caribbean. It was also quick to point out that the near-dozen employees now employed at the local center will remain with the Bahamian operation.
"Employees affected by the change will be redeployed and engaged in new branch operations and other areas of the Scotia Bahamas network," said the company statement, the end result of a week-long Guardian Business query. "No Scotiabank employee in The Bahamas will lose their employment as a result of the creation of the Caribbean Credit Card Centre.
"The Caribbean Credit Card Centre will provide centralized processing services to meet the needs of Scotiabank's Caribbean credit card customers."
The consolidation move is likely a cost-cutting effort, although Scotiabank declined to offer an explanation for shifting the center in arguably its most profitable market in favor of Barbados.
The Canadian bank also failed to provide dates for the relocation. Still, Guardian Business understands the company is effecting that transfer of operations and ahead of an expected boon in that segment of the local banking business.
The end result of the move, said one financial services player Monday, will be to further shrink the country's second largest sector, eroding another area of banking expertise.
Guardian Business understands that RBC remains the primary local commercial bank operating a call center here, even despite its own move to relocate head office authority for the region from Nassau to Port of Spain, Trinidad, as part of its acquisition of rival RBTT.
Outside, financial services, rum distiller Bacardi has also been lured away by the Caribbean, set to move its New Providence factory operation to Puerto Rico.
Although Scotia's decision may ultimately reduce this country's banking expertise, it will likely be followed by the relocation of other niche functions at it's and other banks, say local analysts, pointing to the competitive forces facing this jurisdiction.
Bahamian credit cardholders also lament customer service representatives with an in-depth working knowledge of the local retail market. It's a complaint now springing up among Americans concerned about the outsourcing of customer service work by U.S. firms to India. While that is driven by relatively low wages, it is unclear if Barbados offers Scotia that kind of particular advantage.
Still, the bank asserts that it remains committed to its operations in The Bahamas and its workers.
"Being a global employer of choice means being [in] a place where talented people want to work and where all employees have the opportunity to thrive in their careers," said the company statement.