Customer Service in the Bahamas is a rapidly dying art.

Banks are the biggest culprits. Customer Service in most financial institutions is non-existant. I am one who lets you know when I preceive you are giving me poor service. To my amazement, most persons defend their wrong doing instead of giving a simple apology.

Nowadays I am surprised and quite delighted when I receive quality service.

To all those who serve people be they TOURIST or BAHAMIANS keep in mind:

"It is no longer ok to just satisfy customers, you must delight them"

Unfortunately, most of the workers in the service industry haven't reached "satisfying" yet. This is a sad state.

Kenn Mortimer

exactly, we need more training in customer service. I worked in hotels in the UK, and also in the restaurant business in New York, we were constantly trained on how to treat customers ..

the customer is always right.



Originally posted by UncaKenny
Customer Service in the Bahamas is a rapidly dying art.

Banks are the biggest culprits. Customer Service in most financial institutions is non-existant. I am one who lets you know when I preceive you are giving me poor service. To my amazement, most persons defend their wrong doing instead of giving a simple apology.

Nowadays I am surprised and quite delighted when I receive quality service.

To all those who serve people be they TOURIST or BAHAMIANS keep in mind:

"It is no longer ok to just satisfy customers, you must delight them"

Unfortunately, most of the workers in the service industry haven't reached "satisfying" yet. This is a sad state.

Kenn Mortimer