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View Full Version : Poor Service From Cable Bahamas


ebo
08-26-03, - 11:23 AM
The service from Cable Bahamas is now really poor. Cable Bahmas has moved from "Always On" to "Seldom On". I am tired of calling Cable bahamas about their poor service.

I am now of the impression that Cable Bahamas may have oversold the service. Most afternoons the connection is slower than a snail in winter. Dial-up is now faster than cable most of the time. They are giving Batelco a strong push to see who provides the poorer service.

Where is the PUC in all of this? Does the Public utilities Commission have the capacity to monitor utlities? When their performance falters the way Cable's is declining, what can they do about it? Is PUC just another agency to facilitate feasting from the public trough?

Surely all the techies in parliament must know by now that Cable is not living up to the billing. The leaders of Cable are not acting in the best interests of shareholders by allowing the service to decline. This will have a negative impact on share value at some point. Surely they must realize that the moment a viable option appears we will switch - even if we have to switch back. Shareholders need to call the leadership of Cable to account for the threat to the value of their shares.

Clearly it was an error to allow Cable to be a monopoly. Only the government should own monopolies. Better yet there should always be competition. This should be provided for in the laws of the land. Maximum competition - once the minimum performance standards can be met.

Cable also has this insidious practice of forcing you to pay for Cable TV service even if you only want internet service. This is wrong especially when they are in a monopolistic situation. This type practice should be illegal. But don't expect your government to intervene on your behalf. It will not happen!

Why bother! Cable will continue to rob the Bahamian people. No wonder crime is so high in the Bahamas. At least when someone holds you up with a gun or knife they are being honest with you. You know you are being robbed. But Cable and their ilk rob you and then require you to respect them.

This type behaviour is why revolutions start and succeed. When people feel they are robbed too consistently by the the establishment they eventually revolt. What is good for the Bahamas so far is our revolutions have been at the ballot box - a little violent crime here and there though not directed at the exploiters. With enlightenment, this could change!

We started a website to document the poor service of organizations like Cable Bahamas. The site is called "badservicebahamas.com". In the weeks to come you will have the opportunity to present in one place all the details or poor service experiences.

dreeve
09-10-03, - 04:42 PM
Again I have had my internet service down. This time for 22 days. The Techs totally messed up my computer. As they kept insisting a computer problem, I did a restore, Then they thought it was the modem, nope, then perhaps a line problem. Finally it mysteriously came on-line. I believe it was an internal problem they won't admit to.

Had to borrow a friends Word/Excel etc programs. Now the only thing not working is my digital camera uploads.

Next month, I am switching to BAtelnet.Bs

k.o.o.l.b.o.n.z.e
09-10-03, - 05:24 PM
the same thing happend to my father for months...no matter what he did he could not get online and this went on for a number of months while cable bahamas did not send a technician over. it turned out to be an error on their part, but i had to show them that i was knowledgable in all aspects of computers for anything to be done because they tried to give me the same run-around as they did my father. but as i've been hearing DSL has it's problems but to each his own.

CG
09-10-03, - 05:29 PM
Dreeve. I sympathize with you. I fix computers. I am not a professional, I just do it as a side line for friends and family. 60% of the time Cable Bahamas IS the problem, not the computer. I have some one now who has been without service for four months! I have had his computer re-built as CB said that was the fault. But it still does not work at his house (It works at another address) It is a line problem but CB says it is not. I have advised him to switch to Bahamas-on-line. It is slower, but it works!

PS. To you and anyone else out there. With all these storms and lightning around, it is a good idea to disconnect your modem, or cable connection, when the storms get too close. I have replaced 9 modems so far this year due to lighting strikes. No UPS or surge protector can stop a lightning strike. Be safe, physically disconnect your line, unplug your computer and all attachments. (printers etc.) A little time now will save you big bucks later.

Delroy
09-10-03, - 06:28 PM
PS. To you and anyone else out there. With all these storms and lightning around, it is a good idea to disconnect your modem, or cable connection, when the storms get too close. I have replaced 9 modems so far this year due to lighting strikes. No UPS or surge protector can stop a lightning strike. Be safe, physically disconnect your line, unplug your computer and all attachments. (printers etc.) A little time now will save you big bucks later.

Some UPS systems come with a link for cable lines.
Trust me... those saved my computer from surges many times. The biggest problem isn't lightning storms; it's BEC. :gi: